Terms of Service
Last updated: October 1, 2026
1. Acceptance of Terms
- By accessing or using SabraConnect's eSIM services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and SabraConnect.
2. Service Description
- SabraConnect provides eSIM data services for use in Israel. Our services include:
- Service availability and quality depend on network coverage and device compatibility.
- Digital eSIM profiles for compatible devices (new eSIM plans).
- Data top-ups and plan renewals for existing SabraConnect eSIM or SIM numbers.
- Mobile data connectivity through partner networks (including Pelephone and its international roaming partners).
- Various data plans with different durations and data allowances.
- Customer support via a bot on WhatsApp and web chat, plus email. The bot usually replies within minutes, always within 24 hours.
3. Eligibility
- You must be at least 18 years old to purchase and use our services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.
4. Device Compatibility
- Our eSIM services require a compatible device that supports eSIM technology. It is your responsibility to verify device compatibility before purchase. We provide a device compatibility checker on our website, but cannot guarantee compatibility for all devices. If you did not verify compatibility, the standard refund rule still applies (full refund within 30 days of purchase, as long as the eSIM has not been activated); after that window, no refund is issued for an incompatible device.
5. Purchase and Payment
- Prices are listed in USD. Depending on your card issuer and jurisdiction, additional taxes, foreign exchange fees, or bank charges may apply — we do not control those charges.
- Payment is processed securely through Stripe.
- You will receive an email confirmation with your eSIM QR code upon successful payment.
- If a payment fails or is reversed, your order will not be fulfilled until payment succeeds. We may cancel unpaid or incomplete checkout sessions.
- Refunds are governed by our Refund Policy and Section 7 below.
- We reserve the right to refuse service or cancel orders at our discretion, for example in case of suspected fraud or abuse.
6. Service Activation and Usage
- eSIM profiles can be installed on your device before travel.
- Data plans begin on the activation date you select. You can activate immediately or schedule activation for a future date on the confirmation page right after checkout, or later through the “View my order” link in your confirmation email.
- For top-up orders, data is applied to your existing mobile number immediately upon successful payment.
- Unused data does not roll over or carry forward to future plans.
- Once data is exhausted, service will stop until you purchase additional data.
- eSIM profiles are single-use and cannot be transferred between devices. Each eSIM QR code issued by SabraConnect can only be scanned once and is permanently linked to the device it was installed on. Once activated, the QR code cannot be reused on a different device. In the event of a broken, lost, or stolen phone, SabraConnect will attempt to request a new QR code from our provider on a best-effort basis only. This is not guaranteed and may take additional time. No refunds will be issued in such cases. We strongly recommend that customers save their QR code upon purchase in case it is needed again.
- You are responsible for configuring your device correctly.
- Your eSIM supports quick identity verification services (e.g., UNIBEAM) for third-party apps (like banks). You will receive a secure device prompt requiring your explicit consent before any verification occurs.
7. Refund Policy
- Refunds are available only when all of the criteria below are met for your situation. The full policy is also published on our Refund Policy page.
- To request a refund, contact support@sabraconnect.com with your order number and reason for refund.
- Unused eSIM (new purchase): Full refund within 30 days of purchase, as long as the eSIM has not been activated.
- Activation or installation failure: Full refund if, after working with our support team, the eSIM cannot be installed or activated due to a fault attributable to SabraConnect or the supplied profile (subject to device compatibility requirements in Section 4).
- Carrier or provisioning error: Refund or replacement if we confirm a carrier-side or provisioning error prevented service from starting as sold.
- Documented coverage failure: Partial refund may be considered for documented lack of data connectivity in areas where coverage was materially advertised, assessed case by case.
- No refund: After the eSIM has been activated (as defined in our Refund Policy: you pressed “Activate now”, your scheduled date arrived, or the line first registered on the network — installing the profile alone does not count), or for requests made more than 30 days after purchase — including change of mind or an incompatible device you did not verify before purchase (Section 4).
8. Acceptable Use Policy
- You agree not to use our services for:
- Violation of this policy may result in immediate service termination without refund.
- Illegal activities or violation of any laws.
- Transmitting harmful, offensive, or inappropriate content.
- Spamming, phishing, or fraudulent activities.
- Excessive bandwidth usage that impacts network performance.
- Reselling or commercial redistribution of our services.
- Attempting to bypass security measures or access restrictions.
- Interfering with other users' service or network infrastructure.
9. Service Limitations
- Availability and SLA. SabraConnect does not guarantee uninterrupted service, a minimum uptime, or a specific availability target. Mobile data is provided through Pelephone's network (and roaming partners where applicable); service may be affected by coverage gaps, maintenance, congestion, device settings, or events outside our control. We do not warrant error-free or continuous operation.
- We strive to provide reliable service, but acknowledge the following limitations:
- Network coverage may vary by location and is subject to partner network availability.
- When roaming internationally, your connection relies on local partner networks. These networks process traffic according to local laws, which may differ from Israeli regulations.
- Service speeds depend on network conditions and may be throttled during peak times.
- We do not guarantee uninterrupted or error-free service.
- Maintenance or technical issues may temporarily affect service availability.
- Some services (VoIP, P2P) may be restricted by network providers.
10. Intellectual Property
- All content on our website, including text, graphics, logos, and software, is the property of SabraConnect or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
- Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable licence to access and use the SabraConnect website and services for your own travel-related use. You must not scrape, reverse engineer, or use our services to compete with or harm our business.
11. Privacy
- Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
12. Limitation of Liability
- To the maximum extent permitted by law, SabraConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services. Our total liability shall not exceed the amount you paid for the service.
13. Indemnification
- You agree to indemnify and hold harmless SabraConnect, its affiliates, and partners from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.
14. Termination
- We may suspend or terminate access for material breach, illegal use, fraud, or abuse immediately and without prior notice.
- For other non-breach terminations of an active paid service, we will provide at least 24 hours' advance notice where reasonably practicable.
- Upon termination, your right to use the service ceases; refunds, if any, are governed by our Refund Policy and Section 7.
15. Dispute Resolution
- EU consumers. If you qualify as a consumer resident in the European Union, you may bring claims against SabraConnect in the courts of your country of residence, and nothing in these Terms limits your mandatory rights under the laws of your country of residence (including rights under EU consumer protection rules).
- For other users, any disputes arising from these terms or your use of our services may be resolved through binding arbitration or court proceedings in accordance with the laws of Israel, where permitted. Where class actions are permitted under applicable law, you waive any right to participate in class action lawsuits to the extent legally permissible.
16. Changes to Terms
- We may modify these terms at any time. We will notify you of significant changes via email or website notice. Your continued use of our services after changes constitutes acceptance of the modified terms.
17. Governing Law
- These terms are governed by the laws of the State of Israel, without regard to conflict of law principles, except that if you are a consumer in the EU, mandatory consumer protections of your country of residence apply where they cannot be contractually waived. For business users and others not covered by the EU carve-out above, exclusive jurisdiction lies with the competent courts of Tel Aviv-Jaffa, Israel, subject to mandatory rules otherwise applicable to consumers.
18. Contact Information
- For questions about these Terms of Service, please contact us:
Email: support@sabraconnect.com
WhatsApp: +972 50-333-3319
Web chat: support bot on our website, usually replies within minutes
Address: SabraConnect LLC, 2108 N St Ste N, Sacramento, CA 95816, USA
Important: By purchasing and using our eSIM services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.